Refund policy

Refund, Return & Exchange Policy

At Maison D'Vie, we want you to love every purchase. If you are not completely satisfied with your order, we're here to help.

Returns

You may return eligible items within 14 days of receiving your order. This applies whether you changed your mind or believe the item is faulty, damaged, or not as described.

Return Eligibility

To qualify for a return, the item must:

Be unused, unworn, and unaltered

Be in its original condition

Be returned in its original packaging

Have all original tags and labels attached

Include the original order confirmation and return slip

Include any complimentary or promotional gifts received with the purchase

For swimwear, the original hygiene liner must remain attached

*Items that do not meet these conditions may not be accepted for a refund.

Non-Returnable Items

For hygiene and sale-related reasons, the following items cannot be returned or exchanged:

Underwear

Sale or discounted items

Any item that has been worn, used, altered, damaged after delivery, or is missing original packaging/tags

How to Request a Return

Returning an item is simple:

Select the order you wish to return.

Submit a return request.

Customers are responsible for organizing and covering the return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Once received, our team will inspect the item and process your request within 3-5 business days.

Please note that returns must be sent through our designated courier partner.

Refunds

Once your returned item has been received and approved, your refund will be processed.

Refund Method

Refunds will be issued using one of the following methods:

Credit or debit card payments will be refunded to the original payment method.

Cash on Delivery (COD) orders may be refunded as Store Credit.

Any applicable cash handling fees are non-refundable.

We aim to process approved refunds within 14 business days after receiving the returned item.

Store Credit

If you choose Store Credit, the credit will be issued to your Maison D'Vie account and can be used toward future purchases on our website.

Store Credit may be offered as an alternative refund option for eligible returns.

Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If you experience any of these issues, please contact our Customer Care Team as soon as possible and provide:

Your order number

Photographs of the item received

A brief description of the issue

Our team will review the case and assist you with a replacement or refund where applicable.

Please note that replacements are subject to stock availability.

Exchanges

Currently, we do not offer direct online exchanges.

If you would like a different size, color, or item:

Return the original item following the return process above.

Place a new order for your preferred item.

This ensures the fastest processing and availability.

International Orders & Customs Charges

For international shipments, customers are responsible for any import duties, taxes, customs fees, or local charges imposed by their country.

If a shipment is returned because:

Customs duties were refused

Required customs information was not provided

Delivery attempts could not be completed

Coordination with the courier company was unsuccessful

The following costs will be deducted from the refund amount:

Original shipping charges

Return shipping fees

Customs duties and taxes

Carrier handling fees or penalties

Once the returned shipment is received and approved, the remaining balance will be refunded to the original payment method or issued as Store Credit.

Important Information

The 14-day return period begins on the date your order is marked as delivered by the courier.

Maison D'Vie reserves the right to decline returns that do not meet our return conditions.

This policy does not affect any rights available to consumers under applicable UAE consumer protection laws.